This topic answers frequently asked questions about updating from Lync for Mac to Skype for Business on Mac. Skype Business For Mac Skype For Business Mac Client Skype for Business on Mac is the all new client that provides great communication experiences. Skype for Business Mac Client July/August 2017 Update There's a new SfB Mac client update, released 2nd of August but marked as the July 2017 update on the what's new for SfB site,Microsoft are releasing new updates at a great pace for the Mac client.
Recently Microsoft released a new update for Skype for Mac which bumped the app to v8.52.0.145. The latest update brought features like the ability to share a contact with someone in your contact list. Unfortunately, it also broke screen sharing on Skype for Mac users.
According to a thread on Microsoft Answers Community forum, users are unable to share their apps to other users. Microsoft hasn't released an official statement or a workaround but the original poster found a way to make it work until the bug is fixed.
- On a Mac, the logs are in a similar directory within the root directory where the desktop client is installed. After reproducing the issue and closing the client, navigate to this directory and select the log file (s) with the most recent timestamp (s). This is the file you should submit with any bug report.
- Clearing Skype for Business Cache in macOS. Log out of and quit Skype for Business; Go to Finder; Press Command+Shift+G or click Go Go to Folder; Type /library and press Return; Delete the following bold files: Containers com.microsoft.SkypeForBusiness; Internet Plug-Ins MeetingJoinPlugin.plugin; Logs LwaTracing.
- Go to System Preferences>Security and Privacy.
- Scroll down until you see Screen Recording and click the Skype checkbox (Skype will close to apply the changes).
- Reopen the app and make a test call to see if the problem has been resolved
Unfortunately, it isn't clear if the issue was because of Microsoft's new update as many apps are behaving weirdly on Apple's new macOS Catalina.
This story is being continuously updated…. New updates are being added at the bottom….
Jul 15, 2017 I cannot open skype on my mac. I was forced to upgrade my entire operating system (OSX 10.12) so I could use the latest version of skype. It worked for one day, now skype will not open up at all. I used skype successfully for years on this same computer. Step 2: Remove Skype for Business cache. Exit Skype for Business. For example, click the down arrow next to the gear icon, select File, and then Exit. Start Registry Editor. To do this, right-click Start, click Run, type regedit in the Open box, and then press OK. Locate the following subkey: Skype for Business 2016: HKEYCURRENTUSERSoftware.
Original story (from Feb 20) follows:
Looks like Skype is acting glitchy for some users currently. According to reports, the Windows 10 client of the service is closing / crashing at the moment. Users are taking to social media to report the problem.
Here are some reports:
@Skype your PC app is broken. It kicked me from a call and then closed completely. Now when I open the app it loads but then closes again
@Skype Hey guys, I'm having a huge problem with my skype for Windows 10 app. The window keeps force closing by itself, even through the app is still running in the background.
Any fixes to this? pic.twitter.com/2q1Zx1Q2qx
— Big Boss Isaac 🐯 (@BigBoss_Isaac) February 20, 2019
My SKYPE was working perfectly earlier. Now it won't work at all. Everytime I click on one of my contacts. The screen blanks out and minimizes.
— Joshua Kricker (@KrickerJoshua) February 20, 2019
@SkypeSupport what's going on with Skype, suddenly cycling like it can't connect.
Skype For Business Logs Location
Preview Version on Desktop (Chrome) same as stand Alone.
skype-8.39.0.180 is title of Exe file.
— Fi (@Fleafi7) February 20, 2019
Skype For Business Mac Microphone Not Working Catalina
my skype (for windows) keeps closing after opening and i've tried so many things and even when i installed an older version it's still the same thing
— 17's amy 🗝 (@gaIaxyhan) February 20, 2019
Skype PC version is totally unusable now for me as well. https://t.co/qGty7wzBC4
— Scott Kuberski, KKBC (@scott_kuberski) February 20, 2019
well im not getting an error message but when i keep opening skype after the update it goes to the screen like normal but then goes to the blue loading screen for no reason then back to the normal screen for a few times and then it closes out of nowhere
— RetroClausIsComingToTown (@KennyT83) February 20, 2019
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In addition to reports from Windows users (which are pouring in from several regions (indicating widespread outage)), some Mac users are complaining as well:
@SkypeSupport why does Skype keep freaking out on my Mac. It opens and closes ten times then closes altogether. Won't let me make any calls or anything! Help!
— Bucks N Bass (@bucksnbass_) February 20, 2019
@SkypeSupport I cant access Skype on my mac.
— Sarah (@spiritedunic0rn) February 20, 2019
For it's part, team Skype or Microsoft hasn't said anything about this sudden glitch. But we're keeping a close eye. Will update this story with more relevant information in real time. So keep checking back.
Update 1
Someone who got in touch with Skype chat support got the following response.
It seems this is an emerging issue now globally. We are having massive reports with same issue
Meanwhile, some users say old version of Skype (available here: https://web.skype.com/en/) works fine. Do give it a try and let us know how it goes.
Update 2
For some users, the service is back to normal now.
It's working again for me!
— Sue Trowbridge (@trow125) February 20, 2019
But we're still keeping a close eye.
Update 3
The official Skype Twitter account confirms the outage has been fixed.
Hi, Angela. There has been a temporary glitch a moment ago that was already fixed. Please check it on your end.
— Skype (@Skype) February 20, 2019
Update 4 (Dec 16)
Going by the latest reports on micro-blogging site Twitter, Skype for Business is encountering some issues. Here's what some of those affected have to say:
Skype For Business Mac Microphone Not Working Catalina
my skype (for windows) keeps closing after opening and i've tried so many things and even when i installed an older version it's still the same thing
— 17's amy 🗝 (@gaIaxyhan) February 20, 2019
Skype PC version is totally unusable now for me as well. https://t.co/qGty7wzBC4
— Scott Kuberski, KKBC (@scott_kuberski) February 20, 2019
well im not getting an error message but when i keep opening skype after the update it goes to the screen like normal but then goes to the blue loading screen for no reason then back to the normal screen for a few times and then it closes out of nowhere
— RetroClausIsComingToTown (@KennyT83) February 20, 2019
Get the full version of Dream Day Wedding for $2.99! Get the full version with more features, full-screen graphics and more! Activate Coupon. 44 MB free disk space. DirectX 9 recommended. Online version requires Flash Player 7. Credits: Developed by: Oberon. Published by: Oberon. Download the full version of Dream Day Wedding™ FREE! Play the full version with more features, more levels and better graphics! Download Free Trial or Buy Now Just $6.99 or Play UNLIMITED. Play online Dream Day Wedding and other flash games for free on Absolutist.com Online Puzzle Arcade & Action Hidden Object Match 3 Time Management Card & Board Adventure Kids. Dream day wedding game series. Game Description. A romantic and fun twist on the 'Seek and Find' game genre featuring bright colorful graphics, unique puzzle games, and extra 'Wedding Crisis' levels that will throw you for a loop! Plan a Dream Day Wedding for your friend Jenny in a beautiful, fun, and romantic game.
In addition to reports from Windows users (which are pouring in from several regions (indicating widespread outage)), some Mac users are complaining as well:
@SkypeSupport why does Skype keep freaking out on my Mac. It opens and closes ten times then closes altogether. Won't let me make any calls or anything! Help!
— Bucks N Bass (@bucksnbass_) February 20, 2019
@SkypeSupport I cant access Skype on my mac.
— Sarah (@spiritedunic0rn) February 20, 2019
For it's part, team Skype or Microsoft hasn't said anything about this sudden glitch. But we're keeping a close eye. Will update this story with more relevant information in real time. So keep checking back.
Update 1
Someone who got in touch with Skype chat support got the following response.
It seems this is an emerging issue now globally. We are having massive reports with same issue
Meanwhile, some users say old version of Skype (available here: https://web.skype.com/en/) works fine. Do give it a try and let us know how it goes.
Update 2
For some users, the service is back to normal now.
It's working again for me!
— Sue Trowbridge (@trow125) February 20, 2019
But we're still keeping a close eye.
Update 3
The official Skype Twitter account confirms the outage has been fixed.
Hi, Angela. There has been a temporary glitch a moment ago that was already fixed. Please check it on your end.
— Skype (@Skype) February 20, 2019
Update 4 (Dec 16)
Going by the latest reports on micro-blogging site Twitter, Skype for Business is encountering some issues. Here's what some of those affected have to say:
@OfficeSupport
Skype for Business seems to be down in The Netherlands, cannot connect from different tenants.
source
Skype is probably older than you kid pipe dow
source
Skype for Business is definitely down, UK and Munich in our organisation
source
Skype For Business Mac Audio Not Working
While reports continue to proliferate, there's no word from the official sources as yet. Rest assured, we're keeping a close watch and will update this page as and when any new development catches our sight.
Developing….
Skype For Business Not Opening
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